Information and General Conditions
Inscription and Course Payment

 You can register for our courses with the following methods:

OnSpain School

OnSpain playa: c/ Pintor Martínez Cubells 12, 29017 Málaga

OnSpain centro: c/ Trinidad Grund 7, 1º, 29001 Málaga

The application will only be accepted following a minimum prepayment of 100 €, of which will be deducted from the total fee. We accept the following payment methods:

  • Bank transfer: indicating the participant’s name.

Account Name: ON SPAIN LANGUAGES SERVICES S.L

Bank Name: BBVA

Address: Av de Juan Sebastián Elcano, 197, 29017 Málaga

Account number: 0182 3368 5101 0151 0053

SWIFT/BIC Code: BBVAESMMXXX

IBAN code: ES52 0182 3368 5101 0151 0053

  • Cash payment, if the registration takes place directly in our offices
  • By phone, by credit card or PayPal
  • Through our website, PayPal or credit card. Our cancellation policy is as follows: cancellation of courses individual students
Important
  • For bank transfers, it is necessary to send an e mail ([email protected]) with the receipt of payment indicating the participant’s name.
  • Once the payment has been processed prior to the start of the course, the rest of the fees must be paid at least 2 weeks before the course starts.
  • Travel Cheques are not accepted as a valid means of payment.
  • Group stays must be paid via bank transfer.
  • The participant is responsible for paying all bank charges.

Inscriptions of minors (individual and group stays) 

Many of the students of OnSpain are minors, that means under 18 years old. For these students we need a permit signed by their parents or legal guardians. Only with this permit the minors are allowed to travel and study with us.

Here you can download the parental authorization form that you please fill out and send to [email protected] We will answer as soon as possible to confirm the receipt of the document.

Big groups need to be accompanied by one adult per every 20 students. During the activities, OnSpain has a policy of one monitor / teacher per every 20 students.

The full course fee must be paid before arrival.

Travelling to Malaga

Participants will receive all the necessary arrival information once they have received the course confirmation and paid the 100 € deposit.

Visa 

For those who need a travel visa in order to attend the course, OnSpain will be able to provide them with a confirmation letter. If you require this service please ensure that you have:

  • Sent the enrollment form.
  • Sent an e mail with a copy of the participant’s current passport.
  • Paid the accommodation and course fees in full.

For minors, we also require you to send the signed Parental Authorization Form and a photocopy of the passport of the parent or guardian whose signature appears on the authorization.

Should the application for a travel visa be refused, the school will need a copy of the official letter of refusal for any refund to be made (see Cancellation Conditions).

Arrival:

Upon arrival, participants will be asked to bring:

  • A deposit: On the first day of class participants must leave a deposit of 50 € in the school (or its equivalent in their country’s currency) to be held for the duration of the course. This deposit will be refunded in full at the end of the stay after the safe return of anything borrowed from Onspain for the course and/or the accommodation: books, films, novels, DVDs, blankets, sheets, keys, etc. If any loaned items are returned damaged, or the accommodation because damaged, without a justifiable reason, the cost of replacement or repair will be deducted from the deposit.
  • Three recent passport photos. We accept photocopies of photos.
Supplements
  • Extra Nights: The week’s stay begins on the Sunday before the start of the course, and ends on the following Saturday. If participants arrive before or leave after these days, they will have to check this with the school beforehand and, if it is available, will have to play for the extra stay.
  • Accompanying persons: It is possible for participants to bring people who do not wish to take part in one of our courses. They will have to pay for their chosen accommodation plus €45 per week, which will allow them to participate in all our activities that come at no extra cost, and the ability to use other services, e.g. internet access.
  • Transfer or “Pick –up” Service for Individual Stays: Onspain can arrange for you to be met at the airport and driven directly to your chosen accommodation. This service is carried out by professionals and the price will depend on the choice of arrival/departure airport (see price list).
Organization and class schedule
  • Each lesson lasts 55 minutes.
  • Classes will be carried out entirely in Spanish from the first day. Teaching staff are all native Spanish speakers.
  • The maximum number of participants per class is 8 (10 from June to September).
  • The classes will be timetabled either in the morning or in the afternoon / evening, from Monday to Friday, except Bank Holidays. There are no classes on Bank Holidays, and no replacement classes are offered (except for individual courses and Group Stays), nor is a refund given.
  • Bank holidays: The bank holidays listed in the Spanish Working Calendar are: 1st January, 6th January, 28th February, Maundy or Holy Thursday and Good Friday (Easter), 1st May, 15th August, 12th October, 1st November, 6th December, 8th December, 25th December, along two local holidays .

Please note that Spanish Working Law states that holidays falling on Sundays will be celebrated on the following Monday.

When two Bank Holidays fall in the same week, only one will be taken.

Teaching Material

The school provides the participants with all the necessary teaching material for the course: books, complementary material, but not dictionaries. For the teaching material, individual participant has to pay approximately 25€ for the grammar book. The conversation book is free. For groups the teaching material is included in the price of the course.

Arriving late or Leaving early

The minimum stay for the course (except for individual lessons) and for the place of accommodation is 1 week. The later arrival or earlier departure according to the dates confirmed by the school does not imply any discount or refund on the price of the stay.

Accommodation

The week begins on the Sunday before the start of the course (from 16.00 hrs.), and ends on the following Saturday (before 12.00 hrs.). Any arrival before or departure after, as previously listed, must be made clear to the school and the extra nights must be paid for. (Prices depend on the type of accommodation).

All the relevant information regarding accommodation will be sent to the participant no later than the week before the arrival date. We will only send the email only after having received the deposit of 100 € (or for Group Stays, the amount previously arranged).

Host family accommodation is between 15 and 20 minutes maximum walking distance from the school. It is a unsupervised journey. Student must bring own travel and medical insurance.

  • OnSpain guarantee in the host families the following service when the studen stay more than one week:
  • Towells provided and linnen changed weekly.
  • Loundry: Once a week , the student can do it itself or ask the host mother for it.
  • The student is not allowed to use the house phone without permission.
  • Students can receive phone calls in their private home
  • The student must keep the room tidy and clean
  • The student will not bring visitors at home without permission of the family. The family will decide if it is possible or not and this will not cause any extra cost/service for the family
  • Damages/loss of keys: The student is responsible for the key. In case the key get lost, the student will be responsible for the expenses that this situation may cost.
Cancellation Conditions

Our Cancellation Conditions are as follows:

Individual course cancellations

  • For cancellations made more than 15 days before the course starts, 10% of the total amount will be charged or a voucher for the same course and accommodation offered.
  • For cancellations made 15 days or less before the course starts, 20% of the total amount will be charged or a voucher for the same course and accommodation offered.
  • Cancellations made in the declared day of arrival or after, the total amount will be charged. 
  • In the case of cancellations due to student refusal, OnSpain will reimburse the full payment, up to 100€ for administrative costs

Our group classes consist of a minimum number of 3 students. In case that, the day of the start of the course, there are no 3 students to form a group, OnSpain will offer the student a reduced quantity of hours of private classes (max. 2 pers.). Those private classes will not come at an extra cost, although they are more valuable the group classes. The student will be informed the first day of class.

In case of cancellations of private classes one to one, the student agrees to inform the school at least 24 hours in advance. In case of a cancellation for a class directly after a weekend or a holiday period, the student must notify the school the previous school day. If the student informs OnSpain on time, he is entitled to recover the class within the booked period. If not, the student will lose the possibility of recovering the class.

Groups cancellations

  • For cancellations made more than 30 days before the course starts, 10% of the total amount will be charged or a voucher for the same course and accommodation offered.
  • For cancellations made 30 days or less before the course starts, 20% of the total amount will be charged or a voucher for the same course and accommodation offered.
  • Cancellations made in the declared day of arrival or after, the total amount will be charged. 

Change of course and/or accommodation

  • BEFORE ARRIVAL: If after confirming your stay with us, you wish to make any changes to the type of course, accommodation or dates, You will need to inform us by email, fax or letter at least 2 week prior to the course start date (or during our busier months one month before) in order to secure any changes made.
  • DURING THE STAY: If, for any justifiable reason you are unable to carry out your stay with us in full, you must provide proof where possible. In which case, you will be given the option of postponing your course (for a minimum of 1 week and a maximum of 12 months) without losing any of your money (unless there are any changes to our course price, of which you will have to pay the difference.) However unfortunately we cannot offer a refund on accommodation fees.If during the stay a student wants to change the accommodation, the student shall notify the school as soon as possible. OnSpain´s responsibility is it to realize whatever change it needs to satisfy the student. Of course depending on the availability. The reasons for a change need to be reasonable and accredited.

Any changes made to the confirmation will always be subject to availability at the school. The participant must pay the difference that may exist between different types of accommodation.

Extension of Stay

If participants wish to extend the length of their course or attend a different one, it will only be possible if there are spaces available. The same conditions apply to accommodation. For this reason it is important that the school receives this information at least 1 week before the end of the first course.

Complementary Courses

We will provide the participants with all the information regarding any complementary courses such as guitar, windsurfing, flamenco, scuba diving, etc. which they may wish to participate in. We will also act as intermediary if required. But WE WILL NOT assume any responsibility for these courses, as these activities are not based in our school.

Health and Travel Insurance

Travel and medical insurance is compulsory at OnSpain school for the duration of your stay regardless of your course length or course/visa type. OnSpain school recommend a travel and medical insurance plan, Spanish based company. You are responsible for the belongings which you bring with you to OnSpain school accommodation and for taking out insurance for your own possessions.

OnSpain, its representatives, partners, and staff are not liable for any loss, damage, illness, or injury to persons or property however caused, except where such liability is imposed by statute. It is the student´s responsibility to take out personal insurance against all risks, including ability to attend or continue a course and insurance for the payment of medical expenses.

You may use your own insurance or use the travel insurance offered by OnSpain with the collaboration of Mapfre.

Those who come from the European Union can make use of the European Health Insurance Card, formerly called the E111. Before you travel, shall consult the authorities in your country about what medical treatments will be covered in the destination country.

Behavior and Conduct Rules

If any of our participants are found to be bad mannered or misbehaving, are disrespectful to their classmates or teachers, break any of the school rules in class and/or accommodation, the school will impose a verbal and written sanction. If the participants’ behavior fails to improve following this action, the school will be forced to start the expulsion procedure if deemed necessary. We always follow Spanish legislation.

In the event of the breaking of any form of local, national or international law during the participants stay at the school, we will take all the necessary steps according to the level of seriousness of the behavior

The expulsion of any participant implies the loss of any right to receive any kind of refund.

Any expenses incurred by the participant’s behavior (damage compensations, fines…) will be paid by the participant and, in case of underage participants, by their parents or legal guardians.

Complaints

The school will enforce all the necessary procedures to resolve any issues that may occur during the participants stay with us, as soon as possible. Any complaints must be made in writing. Subsequently, the school has the obligation to reply under the same conditions.

In the event of being unable to reach a complete agreement between the 2 parties (the school and the participant:

The problem will be submitted to the authority of la Junta de Arbitraje de Consumo del Ayuntamiento (The Department of Consumer Arbitration of the Provincial Government)

  • Onspain also has at your disposal if they should be required, in the secretary’s office:
    • AEEA (Association of Andalusian Spanish schools) complaint forms which will be sent to an official Student defense lawyer.
    • The Official Complaint Forms of Junta De Andalusia (Andalusian provincial Government) which, in accordance with Spanish law, must be at the clients’ disposal in every establishment.

We will not accept any claim and/or complaint forms made after the schools departure that was not communicated in writing to the school during the participant’s stay, as we would not have been given the opportunity to attempt to resolve the problem in time.

Publicity/Advertisement

The school is not responsible for any advertisement made by others concerning the school.

The motion of enrolling and attending a course implies the acceptance of all information and conditions enlisted on these pages.

Onspain reserves the right to change or modify anything expressed in these pages whenever there is a justified reason for doing so.

Quality and environment policy

You can find out about the quality and environment policy of OnSpain in this link