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Frequently Asked Questions

Who are we?

OnSpain is a Spanish language school which has been teaching Spanish in Malaga for more than 40 years.

Our personnel are always available to inform or help you wherever necessary during you stay with us.

  • Teresa Gómez (Manager)
  • Curro García (Group Coordinator)
  • Felipe Rama (Administration and IT Support)
  • Lorenzo Molina (Head of Studies Soho and teacher)
  • Pedro Sánchez (Teacher)
  • Andrés Rodríguez (Teacher)
  • Asia Dela (Reception Soho)
  • Address: We are at Pedregalejo, in C/ Pintor Martínez Cubells, 12 (school for groups), and in the centre of Malaga, in C/ Trinidad Grund, 7, 1º (school for individuals)
  • Office hours: 09:00 – 16:00, Monday to Friday

We also offer a guidance service in order to resolve any doubts from the classes, and the more advanced students can request additional exercises and speak directly with Andrés after class.

The city of Malaga

Malaga is the second most populous city of the autonomous community of Andalusia and is Spain’s sixth biggest city.It has a population of around 600,000.
Malaga offers many attractions such as the Museum of Pablo Ruiz Picasso, being the most popular artist born in Malaga. Furthermore, the city has a subtropical mediterranean climate. You can count on one of the warmest winters in Europe with an average temperature of 17º during the day.

Malaga has its own airport called “Aeropuerto Málaga-Costa del Sol”. The airport is only 8 km from the centre of the city.

Malaga has many places to visit but every visitor should see:

THE ALCAZABA.

The Alcazaba is a military fortress built on the walls of a Roman fortress in the 11th century. The fortress is located on top of a hill which affords excellent views of the city and the sea. It originally consisted of 3 protective walls (of which 2 remain), more than 100 towers and a higher element with a residential area consisting of 3 palaces.

Gibralfaro, next to the Alcazaba, is situated in the Gibralfaro Castle to which it is joined by a tower. It is said that in this same location in ancient times a lighthouse operated during Phoenician Rule, and with the remains Abderraman III built the fortress which Yusuf I converted in the 16th century into a castle.

THE ROMAN THEATRE

The Roman theatre is situated right at the foot of the Alcazaba.It was only discovered in 1951 in spite of this size, with a radius of 31 m and a width of 19 m. Studies reveal it was not in use until the 3rd century and that a part of its walls were used in the construction of the Alcazaba.

THE CATHEDRAL

The construction of the Cathedral started in 1528 after the conquest of Malaga. It was built on a mosque which was destroyed when the Muslims lost the city. Its construction was only finished in 1782 and as a result it exhibits many different architectural styles such as Gothic in its base, Renaissance in its facade and Baroque in its towers.

THE CHURCH OF SANTIAGO

The church of Santiago, situated in Calle Granada, was built in the 16th century with a mixture of Gothic and Mudejar (arab) styles. It is also the church where Picasso was baptized.

The birthplace of Picasso is located in the heart of Malaga in Plaza de la Merced, and between the museums we highlight:..

Carry with you at all times a card with the name and address of your family. Leave your documentation, passport and money in your suitcase. Even though Malaga is a safe city, we advise you not to go out alone during the early hours of the mornings. We provide you with the following emergency numbers:

  • Teléfonos de Urgencias de Málaga:
  • Teléfono Emergencias – Protección Civil Málaga 112 / 952 126 650 / 952 126 650
  • Teléfono Policía Nacional Málaga 091
  • Teléfono Policía Local Málaga 092
  • Teléfono Cruz Roja Málaga 952 222 222/ 952 222 222
  • Teléfono Ambulancias Málaga 061
  • Teléfono Bomberos Málaga 080

Businesses open their doors from 9:00-10:00 and close for lunch between 13:30 and 14:00. In the afternoon they open between 16:00 and 17:00 until 20:00 to 21:30.

Nevertheless, please note that the big shopping centres do not close at midday. Some businesses and all the big department stores open on Saturday afternoons, while all are closed on Sundays except for certain indicated dates where shops are permitted to open.

The large majority of banks open between 8:00 and 8:30 and close between 14:00 and 14:30.

However, you can access a large network of ATMs for cash at any hour.

In Malaga, as in the rest of Spain, it is usual to eat later than in other European countries. The first meet of the day is normally taken between 9:00 and 11:00.

At midday it is normal to eat between 14:00 and 15:00 and to dine between 21:00 and 22:00. However, the opening hours of restaurants are adapted to working life and that of our visitors so that you can eat from 13:00 until 15:00 in the afternoon while dinner is normally served from 21:00 to 23:00.

Our Spanish courses in Malaga

You can sign up in the following manner:

  • By Internet by means of our web page
  • By email sending the subscription form to the following email address: [email protected]

We are proud to be able to offer group courses to young adults. Our Spanish classes are completely aligned to the needs of each group. As a private group you have the possibility of creating a personalized course, and at the same time enjoying a very entertaining cultural program.

  • Spanish for young people (students, young adults).
  • Spanish for adults (language trips).

The minimum age is 13 years old. Normally our groups contain students aged between 15 and 20.

Our courses are available to all levels.

Courses start every Monday (except for public holidays when they start the next day).

You can choose among the courses we offer. We have courses for all needs. You should choose the course with the number of lessons per week that suits you.

You can contact us at any time by sending an email to [email protected] and we will get back to you as soon as possible.

  • BEFORE ARRIVAL: In the event that the participant wished to change a subscription whether the type of course, accommodation or the dates, he/she should communicate with us (by email) at least 2 weeks before the start of the course (in high season one month before) in order to secure the change.
  • DURING YOUR STAY: When there exists an act of God or similar reason which prevents the participant from completing the course during the reserved dates then at the outset this fact should be justified by means of appropriate documentation. In such cases the participant may postpone the rest of the course (with a minimum of 1 week) up until a maximum of 12 months with respect to the next first date. Credit will be given for the entire amount paid and the participant will only be asked to pay any difference which may exist if the course takes place in a different year and the prices have varied in the meantime.

Any change to a new course will always depend on availability at the given time.

If the participant wishes to extend the course this will be possible provided there are places free. The same principle applies in the case of accommodation. It is for this reason that it is necessary to have at least one week’s notice before the end of the course.

We can provide the participant with all the information relevant to the Complementary Courses (guitar, windsurfing, flamenco, scuba, etc.) which he/she may wish to pursue and can also make the bookings in the student’s name but we will not be responsible for any courses external to the school.

At the end of the course all students receive a certificate of their presence at the course.

Accommodation

  • Spanish families (full or half board)
  • Shared apartments
  • Apartments
  • Hotels
  • Hostels

If you need more information please visit the accommodation part of our website.

Every participant will receive bed sheets but not towels or soap.

This depends on the season in which you travel to Spain. We recommend that you book in advance in order to guarantee all of the features of your course.

All of the information regarding accommodation will be sent to the participant at the earliest one week before arrival so long as the deposit of €150 has been paid (for groups the amount specified in the quote).

The week for the purpose of accommodation starts on the Sunday immediately prior to the start of the course from 16:00 until the Saturday immediately after the termination of the course (before 12 noon). Any arrival or departure on days outside those days must be communicated to the school with payment due for the extra nights according to the type of accommodation.

For every person who wishes to accompany a participant during his/her period of courses there will be charged the normal rate plus €45 per week.

In OnSpain we are concerned that our students have the best and most comfortable accommodation. All of the accommodation we offer is situated no more than 20 minutes walking and are rigorously examined every year.

The accommodation week runs from the immediately preceding Sunday of the course (from 16:00) until the Saturday immediately after the end of the course. Any arrival or exit outside of these times must be notified to the school.

Si prefieres hablar directamente con nuestro equipo escríbenos a [email protected]

  • BEFORE ARRIVAL: In the event that after registration with us the participant wishes to change the type of course, accommodation or dates, he/she should communicate (by email) at least 2 weeks before the course (in high season one month before) in order to secure the change.
  • DURING YOUR STAY: When circumstances such as act of God subsist which prevent the participant from realising his/her entire stay with the reserve dates then in the first place, such event will have to be documented appropriately. In such cases the participant may postpone the remainder of the course (minimum 1 week) for up to 12 months. Any amounts paid will be credited in full.

Dependerá siempre de la disponibilidad que exista en el momento de comunicar dicho cambio.

Services and cultural programs

We offer a wide range of activities and excursions which you can undertake in your free time.

OnSpain can manage a transfer service from the airport arrivals to the accommodation in which the student will lodge during her/his stay. This service will be provided by transport professionals (see list of prices).

The school advises participants that, at the very least, they should come provided with a medical insurance and, if they so with, other travel insurance. For those participants whose home country is a member of the EU, we recommend that they arrive with the European Medical Card, formerly known as E-111.

The school can assist those participants who want a medical and/or travel insurance through a Spanish company.

There is no minimum level required in order yo participate in the extra-curricular activities. Furthermore, in the case of someone with a low level of Spanish, our guides speak various languages and can translate as necessary.

If you have a medical condition, do not hesitate to let us know in advance. We will do all we can so that you can participate in the activities that appeal to you.

Booking

In order to confirm the reservation, the participant must make a payment of at least €150 which will count towards the total fees.

Our cancellation policy is as follows:

Individual course cancellations:

  • For cancellations made more than 15 days before the course starts, the €150 deposit will be charged.
  • For cancellations made 15 days or less before the course starts, 100% of the total amount will be charged.
  • Cancellations made on of after the day of arrival, 100% of the total amount will be charged
  • In the event that a student’s visa or other condition of travel is refused OnSpain will reimburse the full payment, up to 200€ for administrative costs. In no case will any amount be refunded once the visa has been granted. We will not refund any monies once the letter of invitation has been sent save in the case of denial of visa mentioned above.
  • Under no conditions will money for the course or accommodation be refunded once the student has started the course.

Groups cancellations:

  • For cancellations made more than 15 days before the course starts, the deposit will be charged.
  • For cancellations made from 14 to 8 days before the course starts, a further 30% of the whole order amount will be charged.
  • For cancellations made from 7 to 1 days before the course starts, a further 50% of the whole order amount will be charged.
  • For cancellations made in the declared day of arrival or after, 100% of the whole order amount will be charged.

Change of course and/or accommodation:

  • BEFORE ARRIVAL: If after confirming your stay with us, you wish to make any changes to the type of course, accommodation or dates, You will need to inform us by email, fax or letter at least 2 week prior to the course start date (or during our busier months one month before) in order to secure any changes made.
  • DURING THE STAY: If, for any justifiable reason you are unable to carry out your stay with us in full, you must provide proof where possible. In which case, you will be given the option of postponing your course (for a minimum of 1 week and a maximum of 12 months) without losing any of your money (unless there are any changes to our course price, of which you will have to pay the difference.) However unfortunately we cannot offer a refund on accommodation fees.If during the stay a student wants to change the accommodation, the student shall notify the school as soon as possible. OnSpain´s responsibility is it to realize whatever change it needs to satisfy the student. Of course depending on the availability. The reasons for a change need to be reasonable and accredited.

Any changes made to the confirmation will always be subject to availability at the school. The participant must pay the difference that may exist between different types of accommodation.

In order for the registration to be effective, the participant must pay an initial deposit of €150 which will be credited to the entire amount due. The balance should be paid at least 15 days before the start of the course. Groups must pay the total at least 1 month before arrival. These conditions may alter depending on the type of accommodation chosen.

Visa

For those participants who need a visa in order to undertake their course, OnSpain can provide a letter of admission so that the visa can be processed. Students should:

For minors all of the above should be accompanied by a signed authorisation of a parent together with a copy of the passport or such authorising person.

In the event that the visa application is unsuccessful, we will require a copy of the refusal for the purposes of any refund (see Cancellation Policy).

Health and Safety

In OnSpain it is necessary to have travel and medical insurance during your stay independently of the type of course or visa. If you so wish, OnSpain can recommend a travel and medical insurance plan. The student is responsible for ensuring his/her insurance cover.

Neither OnSpain nor any of its employees, associates or owners are responsible for any damages, loss of property or illness incurred by any student irrespective of how any such may have arisen except in circumstances where such responsibility is expressly imposed by Spanish law. All students must have insurance against all risks which may be incurred during their course, including for all medical expenses.

OnSpain can assist with travel insurance agreed by Mapfre.

For these students who reside in an EU member state, we recommend that they travel with the European Medical Card previously called E-111. Before travelling the student should consult with the authorities of his/her country so that medical expenses can be covered during their trip.

Office Hours

9:00 a 14:00h. Monday to Friday

Didn’t find the answers to your questions?

If you cannot find the answer to your questions in this section, we recommend you to send us an email. We will be delighted to help you.

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